WILL MY ORDER BE DELAYED?
Currently, the majority of our orders are making it to customers on time and we are only experiencing minimal delays. With the dynamic nature of this issue, we’ll post updates if we do see any significant impacts to our shipping timelines.
IS MY PACKAGE AND PRODUCT SAFE?
We understand that you may have concerns and the official CDC FAQ page has some helpful information regarding how COVID-19 is transmitted, including:
"In general, because of poor survivability of these coronaviruses on surfaces, there is likely very low risk of spread from products or packaging that are shipped over a period of days or weeks at ambient temperatures. Coronaviruses are generally thought to be spread most often by respiratory droplets. Currently there is no evidence to support transmission of COVID-19 associated with imported goods and there have not been any cases of COVID-19 in the United States associated with imported goods. Information will be provided on the Coronavirus Disease 2019 (COVID-19) website as it becomes available."
COULD MY PACKAGE BE SENT TO/FROM A DIFFERENT FACILITY OR BY A DIFFERENT CARRIER?
Yes. To get orders to customers as quickly as possible, we may be making adjustments to our general business operations.
WHAT IF MY LOCAL POST OFFICE IS CLOSED?
You can contact your local post office and schedule a pick-up for your package.